Life in a supported housing unit – South London Stories: blog

Life in a supported housing unit – South London Stories: blog

Certitude-lambeth-living-with-the-cuts-james-hopkirk-001Daniel (left) talks to deputy manager Afusat at the supported housing block where he’s been living since June. Words and pictures by James Hopkirk

To experience psychosis is to temporarily lose your connection with reality. It can involve hearing voices, delusional beliefs, confusion and difficulty communicating. Psychotic episodes are common to a number of severe mental health conditions, including schizophrenia.

Not all experiences of psychosis are negative – but some people may be hospitalised after a particularly serious episode. So what happens when they’re discharged, if their mental health difficulties persist? What if they no longer have a home to go to, or anyone to care for them? After seven years of cuts to health and social care, what ongoing support still exists?

These questions brought me to a supported housing unit in south London, run by the charity Certitude. It helps those with long-term mental health issues – and often with accompanying drug and alcohol problems – to move towards more independent living. I spent a week with its 19 residents, and the team that supports them, to understand what had brought them here, and some of the challenges they face as they work towards recovery. 

Certitude-lambeth-living-with-the-cuts-james-hopkirk-013Elizabeth, one of the building’s support workers, lets a resident back into the block


AN UNREMARKABLE three storey brick block sits on the corner of a residential street not far from Brixton. It’s somewhere I’ve walked past many times over the years without ever noticing it, let alone stopping to consider who might live there.

Inside are 21 simple bedrooms, the majority of which share bathrooms and kitchens. There’s a TV lounge, a games room, a laundry and a garden at the back, along with an office and sleeping quarters for the staff. It could pass as a youth hostel – but to live here, you need a referral from Lambeth’s Community Mental Health Team (CMHT). Its purpose is to prepare its vulnerable residents for a life beyond its walls.

People are free to come and go as they please, although they have to be buzzed in by reception each time they return. Some have moved here from local psychiatric hospitals, others from similar supported housing schemes. Residents typically spend two years here, trying to build up the confidence and skills to be able to cope on their own.

I’ve been asked by Certitude not to disclose its location for fear that some of its tenants might be targeted by drug dealers, or others hoping to exploit them. I have also changed some of the residents’ names.

The building provides a safe roof over their heads, but the team also support them with their medication, help them to set a daily budget and manage their money and debts, liaise with their CMHT care co-ordinators, accompany them to appointments – and much else besides. The building is staffed 24 hours a day.

Certitude-lambeth-living-with-the-cuts-james-hopkirk-004Colin is 57. He grew up in Brixton. He’s been in this block for four years. He was first diagnosed with schizophrenia when he was 23, and has been living in supported services ever since. “I’ve always been interested in fashion,” he says. “I like Jordans – they survive a bit of wear and tear. I take water and soap and I wipe them clean. I also like Dr Marten’s – they look good, and they’re strong. I’ve had the hat for about a year and a half. I still have my hair underneath – and it’s still black!”

Residents buy and cook their own food and are responsible for washing their clothes and bedding and keeping their rooms and the shared kitchens and bathrooms tidy. That often doesn’t happen. Staff encourage them to do these things every day, but never do it for them or force them. Some rooms are very messy, a handful are immaculate, most are somewhere in between. As time passes, they’ll be expected to start managing their own medication and take responsibility for things like visiting their GP and dentist.

In theory, it is intended for people with medium and high needs – but Yewande, who manages this and four other residential services in Lambeth for Certitude, explains that cuts to mental health budgets mean they’re getting referrals for higher and more complex needs than ever before.

I ask what she thinks is happening to the people with lower needs. “I presume they’re falling through the cracks,” she says. “They’re [probably] the ones you see roaming the streets or sleeping in doorways, or who end up in the criminal justice system.”

Certitude-lambeth-living-with-the-cuts-james-hopkirk-008David is 50 and has been here for about seven months. He was born in the UK but grew up in Nigeria, where he read law. He returned to the UK to look for work, but struggled, eventually working as a security guard. Then his mental health took a turn for the worse. “I was first diagnosed as schizophrenic in 1993,” he says. “I had a breakdown. People were using my name to claim benefits. I was hospitalised, but after six weeks they discharged me. I went back to living by myself – but I was struggling to cope. My sister helps a lot. It’s been ok here. They’ve helped me. I’ve made some friends. I don’t know what would have happened to me if there weren’t places like this.”

The most common diagnosis here is schizophrenia. As I learn, that is a very broad term, and each person’s illness and triggers differ significantly. It carries with it some very negative connotations, but contrary to popular perception it is not normally a violent condition, but rather one that makes its sufferers vulnerable to exploitation by others – and statistically considerably more likely to become victims of violence themselves. It affects around 1% of adults in the UK.

Many of the residents here have dual diagnoses, meaning that they also have a drug or alcohol problem – something that frequently goes hand in hand with severe mental health conditions.

“A lot of people use substances as a way of managing their symptoms and moods,” says Yewande. In some cases drug use may have led to their mental health problems, in others it’s a case of self-medication.

Certitude-lambeth-living-with-the-cuts-james-hopkirk-005Yewande (left) has worked for Certitude since 2014 and manages five supported housing units in Lambeth. She previously worked in the learning disability sector for 20 years

Aham, joint deputy manager, says that while users may experience a short-term benefit, it is disastrous long-term. “Drugs can help them to remain stable,” he says, “but they lose focus on what they can achieve in life. We’re here to support them, to give them goals. For some people they have a roof over their head [here] and that’s it. We have to make them understand what the aim of this place is.”

Illegal drugs are not the only problem, however. Yewande is frustrated by what she sees as an over-reliance on prescribed medication. “There is a serious lack of [drug and alcohol] rehabilitation and talking therapies,” she says. “That’s counterbalanced with a very high reliance on medication. To me, I just feel that’s medically coshing people.”

Afusat, who shares the post of deputy manager with Aham, agrees. “You can’t recover without psychotherapy and medication,” she says. “And these medications have very serious side effects – a lot of people here have diabetes as a result, high blood pressure, dizziness, shakes, constant tiredness.”

Certitude-lambeth-living-with-the-cuts-james-hopkirk-018Thierry shows me his pill box. He’s doing well and is now managing his own medication


A quarter of adults in England have been diagnosed with a mental illness at some point in their lives, recent research suggests.

Mental illness can affect anyone – but statistically those who are unemployed or claiming benefits are at significantly greater risk, especially those living in densely populated, deprived urban neighbourhoods. Not surprisingly the same is true for many aspects of physical health.

Mental and physical health are inextricably linked. Poor physical health can lead to poor mental health and vice-versa. Those suffering from severe mental illness, for example, are considerably more likely to develop diabetes and die from heart disease.

The most prevalent mental health issues are forms of depression and anxiety. Schizophrenia and other diagnoses with presentations of psychosis are much less common, but they too are more likely to affect people who are struggling financially.

In times of economic hardship – and specifically austerity, where governments cut back health and social care, as has been in the case in the UK since 2010 – there is growing evidence that poor and vulnerable people are at even greater risk of physical and mental illness.

Certitude-lambeth-living-with-the-cuts-james-hopkirk-010Each floor has a shared bathroom and kitchen for every two or three residents. There are also three self-contained units, which are like small apartments


Jakub experienced his first psychotic episode when he was 17. He’s 24 now and has been living in the block since June.

He traces his mental health issues back to when he started taking amphetamines as an adolescent in Poland. “It was a big problem [there],” he says. “You could buy it in shops. I was 12 years old when I first started taking it – a friend gave it to me. When I was 14 I started to realise it was a problem.” His addiction led to the episode and his first hospitalisation. He was diagnosed with schizophrenia.

Certitude-lambeth-living-with-the-cuts-james-hopkirk-003Jakub in the TV lounge

“All the problems with my mental health come from amphetamines, and from alcohol,” he says. He came to the UK to escape his self-destructive behaviour, and did largely leave amphetamines behind. His issues with alcohol, however, persisted.

For a few years he was getting by, working in pubs and coffee shops in London. In 2016 that changed, however, when he was fired from his bar job for being drunk at work.

“Things fell apart really quickly after that,” he says. “I was already behind on the rent, so the landlord kicked me out.” Initially he stayed with a friend, but there were already six people living in four rooms there and he had to leave after a few days. Eventually, he ended up on the street.

A day centre in Victoria called The Passage found him a hostel bed and after a few months Lambeth Council placed him in temporary accommodation. But he was still drinking and his mental health was far from stable.

“After my birthday I ended up in hospital,” he says. “I was drinking so much I don’t know what was happening with my mind.” As soon as he was discharged, he started drinking again. “When I’ve been drinking for more than a week I’m scared of the hangover, so I drink constantly. I remember the last month I drank I was vomiting every day in the morning. It was horrible.”

He was referred to his current home by Lambeth’s CMHT. He says when he first arrived he was using it like a hotel – a roof over his head at night while he spent his days out drinking with friends. Since then, he’s stopped drinking, has found a part-time job and is engaging with Certitude staff and his CMHT care-co-ordinator. The team are clearly very pleased with his progress.

Certitude-lambeth-living-with-the-cuts-james-hopkirk-007Sam is one of the support workers. He’s worked in mental health for ten years

“I haven’t had a drink for three weeks now,” he tells me. “After two weeks I got a job, so I’ve been working as a kitchen assistant.” Longer term, he hopes to retrain, possibly to work in IT.

I ask if it’s possible to describe what it feels like when he’s experiencing psychosis. “When I’m unwell I can’t remember much,” he says. “It usually happens after a long period of alcohol or amphetamines. I have so many bad stories. Sometimes I hear voices. Not at the moment because I’m on meds, I’m not drinking and I’m more chilled, but when I’m tired I hear voices. I have bad thoughts, I can’t focus on anything. It’s really hard to explain what I have in my head when I’m unwell.”

It’s difficult to square the person I’m talking to with some of his experiences. He’s so together, so confident and articulate, there’s nothing in his manner to hint at what he’s been through. When he mentions his family, his whole face lights up – he talks to them almost every day and his parents have flown over from Poland to visit him here in the block. “It’s not such a great place for your parents to see you,” he says drily.

He’s cautious when discussing the future. He clearly doesn’t want to get ahead of himself. “I’m spending more time here now, putting more focus on myself,” he says. “I want to stay off the alcohol. What’s important is my health. Family. Work. Money. Feeling good. Being in good condition. Recovery. For now, these are the things that matter. Just a few things at a time – when I plan too much, things go wrong.”

The team in the building are there to provide practical support, but they’re not employed as drug counsellors or therapists – although they tell me that cuts to these resources mean they often end up taking on these roles to an extent. Yewande says that the relationships the staff build with the residents – or customers, as they call them here – are vital if there’s to be any hope of improvement.

Certitude-lambeth-living-with-the-cuts-james-hopkirk-020L-R: Sam, JB, Damion, Aham and Afusat at the team’s weekly meeting

“A lot of these people have been in [mental health] services for a long time,” she says. “They’ve often had quite negative experiences, and you’re another person in a long line of people telling them what to do, or judging them. For a lot of people, just being shown kindness, being listened to, acknowledging what they’re saying, giving them eye contact, sitting next to them – that shows a kind intent, which they do not get in any other walk of life. Without that, there’s nothing else you’re going to do that’s going to work.”

She says that people have to want to make a change for there to be any hope of recovery. “If that doesn’t happen then it doesn’t matter how much support you offer someone. It’s not sustainable if it’s not something that person really wants.”


Michael has been here since January 2016, but he explains this isn’t his first stay. “Back in 2005 I was here for three years,” he says. “I moved to a couple of other supported blocks [after that] until I got my own flat in Dulwich.” He was on the perfect trajectory – but his recovery proved fragile.

“When I got the flat I wasn’t really taking care of myself,” he says. “Too many people were coming over and I was smoking too much weed.” In the end he was so unhappy there that he gave up the flat and went back to hospital.

Certitude-lambeth-living-with-the-cuts-james-hopkirk-002Michael pours himself a glass of water in one of the shared kitchens

He tells me that he started taking drugs as a teenager – initially cannabis before moving on to harder substances. “In 2006 I started smoking coke and heroin,” he says. “I used to go out with friends a lot, and they would do some wrong stuff. I could see all they were doing was smoking drugs and robbing shops. I thought, how do I get out of this? So I stopped [hanging out with them]. I started staying at my mum’s. When my friends knocked I wouldn’t come out. But I was still smoking. I knew I had to stop, but I couldn’t.”

He tells me that he was first exposed to drug taking as a teenager. “It was with my friends that I first saw people smoking crack and heroin,” he says. “I was about 16. Then I started hearing voices. Eventually I lost it. I got brought to hospital, to LEO ward [Lambeth Early Onset]. I was there for about six months. But when I left there, I started talking to my friends again. I was so confused, and I was still young – maybe 20 by then.”

He’s no longer using heroin or cocaine, he says, but he still smokes cannabis. “I’m not taking care of myself,” he says. “I’m smoking too much. I know I need to stop, but I bump into friends and I start smoking again. That’s when I get in trouble.”

Michael left school with no GCSEs, but got a job at BHS in Bromley working in the kitchen. “But I got bored and quit,” he says. “I look back and I wish I’d kept that job. I’d have options.”

He’s 31 now and is frustrated to find himself back where he started. “I’m getting ready to go back into independent living, but I had a flat,” he says. “Now I have to start all over again.” His tone is one of anger and confusion, rather than self-pity.


His mood shifts during the week. When we first meet, he’s buoyant and tells me that he’s feeling good because he’s just started a new exercise regime. He talks about wanting to get a job or go back to college. Towards the end of the week, he’s withdrawn and dejected.

“I just get annoyed with myself,” he says. “I don’t understand it. I could try to move on from smoking, but every time I get money, I just spend it on drugs. My mum knows what I do and sometimes that gets me upset.” He pauses. “It’s like I don’t care about my life.” He tells me that he’s attempted suicide in the past.

Michael’s journey back to the building is a familiar one for the team. Yewande tells me that only a small proportion of residents move on successfully long-term. “That means not coming back into services,” she explains. “Getting a job, remaining independent – and not having a relapse.”

So what happens to most people? “The majority stabilise,” she says. “One of the criteria for moving on is being able to self-medicate, so they get to that point. But the sort of emphasis that we place on relationships is not common [in mental health services], so a large proportion of people relapse when they leave here. Often, within a few months they’re back in hospital.”

Certitude-lambeth-living-with-the-cuts-james-hopkirk-011The building contains 21 bedrooms, but there were only 19 people living there when I visited. One resident was in hospital and this room was being prepared for a new tenant

Aham, who has worked in the sector for six years, has a similar view. “I’ve seen so many people move on to independent living – or at least lower support – and they relapse and come back here,” he says. “We are human beings, we get frustrated, but you come to realise that that is the job. Some people will move on. Others will come back worse.”


Daniel moved here about nine months ago. He’s become good friends with Michael in that time.

The team tell me that organised social activities tend to be poorly attended and while there’s a pool table in the games room and a garden with benches, they’re rarely used. Despite this, there is clearly a camaraderie among some of the residents – shared cigarettes sat outside the entrance, a walk to the shops to get food, watching TV in the lounge.

Certitude-lambeth-living-with-the-cuts-james-hopkirk-017Thierry and Colin in the TV lounge

Daniel is 26 and tells me he’s been hospitalised three times, including one particularly difficult spell when he was moved to six different units in 13 months after getting into a series of fights. His problem, he says, is controlling his anger, something he’s struggled with since childhood.

“I can’t get along with everyone,” he says. “I don’t look at it as mental health. I was diagnosed as psychotic but I was sensitive because of previous arrests. When I was younger I was selling drugs and I got kicked out of school. I got arrested a lot.” He explains that he grew up without a dad, who was in jail. “I felt like I was taking on the world,” he says. “So sometimes I do crazy stuff, but I’m not crazy.”

The first time he was taken to hospital, he was 18. “When they came for me at my mum’s there were 15 people in my house! Police, social workers.” His mum had called the police. They’d been having arguments because he’d disappear for weeks at a time.

“No one explained to me what was going on. I was so confused, asking, ‘why are you doing this? If you’re going to arrest me, arrest me.’” He laughs. “Everyone feels like Nelson Mandela in there – locked up, indefinitely. It’s not like jail.” He was attacked by another patient at Lambeth Hospital so they moved him to Lewisham and then back to a different ward at Lambeth.

Certitude-lambeth-living-with-the-cuts-james-hopkirk-015Daniel is given medication to counteract some of the side-effects of his monthly anti-psychotic injection

“They were overmedicating me,” he says. “I was tired every second. When I refused they gave me an injection. It took five people to hold me down.” When he was finally discharged, he went back to live at his mum’s, but he says that nothing really changed – they were still having arguments, he was still getting arrested. Eventually he was hospitalised again.

Most recently he was at the Maudsley, which he says was a very different experience. “It went ok, I didn’t get into fights, but it was the worst hospital I’ve been in. People there are on a different level – there was no one I could talk to.” From there he was referred to Certitude.

“It’s alright here,” he says. “It’s a lot better than being in hospital. I reckon I’ll be here one or two years, then hopefully I’ll get a flat with less support.” I ask if he has plans beyond that. “I need to make some money,” he says. “I’m an entrepreneur. Maybe football coaching – I played a lot growing up and I still play sometimes – midfield, like [Raheem] Sterling.”


Fewer and fewer housing blocks like this exist. Several of the residents tell me that they moved here because the supported services they were living in closed due to cuts. A total of £6bn has been shaved off local councils’ adult social care budgets since 2010. In addition to this, around 40% of NHS mental health trusts have seen their income fall each year since 2011, despite government pledges to increase funding.

Certitude-lambeth-living-with-the-cuts-james-hopkirk-014Damion, one of the support workers, doing the morning rounds. If a resident hasn’t been seen for 48 hours they will be reported as missing. “Mental health is like a label,” he says. “You work in the service so people think maybe you’re going to suffer mental illness as well. We all suffer mental illness to a degree – it’s a spectrum.”

At the end of my week I ask the team how they’ve seen government cuts affect both mental health services and the residents themselves.

“You feel [the effects] all the time,” says Afusat. “When one area’s cut, it’s like a cancer – it slowly works through everything else. People are homeless, they’ve been evicted because they’ve had a nervous breakdown, because they lost their benefits.”

“We had one client who was on benefits and he was starting to do well,” she continues. “Then he got a letter saying that his benefits had been suspended. The impact was dramatic. He started losing weight, he stopped talking, he wasn’t attending appointments, he wasn’t socialising. All it took was one letter for a relapse.”

Aham has experienced cuts to social care first hand. “Before this I worked at another supported housing unit,” he says. “There were nine customers and just me. I don’t know how I survived! When I started there I had a line manager and another was managing both of us. After a year they were both let go and it was just me. Staff are feeling more pressure. They work longer hours. More responsibilities get added.”

“I think one of the main effects is the blurring of the lines between low, medium and high needs,” says Yewande. “In reality it’s only high needs now – people with entrenched illnesses, entrenched addictions, physical illnesses and learning difficulties, all wrapped in one. The threshold [before you can get help] is getting higher and higher.”

So what of all the talk of attitudes changing towards mental health, I ask. Is it having any effect? Yewande is dismissive. “All this talk,” she says. “How’s it going to make a difference without some kind of corresponding initiatives at the grass roots? All it’s doing is raising the profile, but it’s not being matched by resources, attention or creative thinking.”

For the last few years, the building has held a summer street party, throwing open its doors to the public to try to change attitudes locally. “Our relationship with our neighbours has definitely improved,” Aham says. “But the reality is our customers are still struggling to get jobs, to get treatment – and just to be accepted by society.”

Certitude-lambeth-living-with-the-cuts-james-hopkirk-016Colin enjoys a quiet afternoon rollie outside reception


The names of some residents have been changed.


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Author: Justin Washington